How Police Request Data from WeChat Pay (Hong Kong; Tenpay mainland not published)
Police and government officials send lawful requests to WeChat Pay (Hong Kong; Tenpay mainland not published) through a legal-process email address. The details below are taken from WeChat Pay (Hong Kong; Tenpay mainland not published)'s own published guidelines.
Ministry of Cyber Affairs is not WeChat Pay (Hong Kong; Tenpay mainland not published) and cannot create or reset portal accounts, pass on requests or release data. Contact WeChat Pay (Hong Kong; Tenpay mainland not published) directly. Is this your company? Request a correction.
Where to send the request
| lawenforcement@wechatpay.com.hk | |
| Legal entity | WeChat Pay Hong Kong Limited (WPHK); WPHK's guidelines say it is operated independently of the Weixin/WeChat entities |
| Official guidelines | pay.wechat.com |
Check before you send
- Covers WeChat Pay Hong Kong only. The guidelines were last modified on 17 June 2022.
Emergency requests
Emergency requests (good-faith belief of imminent risk of death, serious physical injury or any risk of harm to a child) are evaluated case by case and must use the Emergency Disclosure Request form. Contact: lawenforcement@wechatpay.com.hk with subject 'Law Enforcement Agency Disclosure Request'; form at https://pay.wechat.com/attachments/WPHK_Emergency_Disclosure_Request_Form.docx
What WeChat Pay (Hong Kong; Tenpay mainland not published) says about legal process
- Legal process. WPHK requires appropriate legal documentation (court order, subpoena, search warrant, notices, authorisation documents or other valid legal process); written requests only, from the Requesting Authority's own email domain, with officer identity, legal basis and account identifiers (Customer ID, linked FPS account, WeChat/Weixin ID, bank account or mobile number).
- Requests from other countries. International requests are handled under MLAT and other conventions between Hong Kong and other countries; the Hong Kong government or courts must approve and the approval documents be provided.
- Preservation. Preservation requests are accepted for a reasonable period pending valid legal process, using the Legal Process / Preservation Request form on letterhead with a statement of steps being taken to obtain legal process; preserved data may be deleted when the period ends without formal legal request.
- Notifying the user. WPHK may notify the user before disclosure unless prohibited by law or legal process; authorities wanting non-notification should obtain a court order or cite the provision preventing notification.
Sources
Contacts were read on WeChat Pay (Hong Kong; Tenpay mainland not published)’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.