How Police Request Data from M-Pesa (Safaricom)
M-Pesa (Safaricom) does not publish a dedicated law-enforcement contact. Below is what its own pages say about legal process, and where an officer can start.
Ministry of Cyber Affairs is not M-Pesa (Safaricom) and cannot create or reset portal accounts, pass on requests or release data. Contact M-Pesa (Safaricom) directly. Is this your company? Request a correction.
No police contact published
We checked M-Pesa (Safaricom)’s official legal, privacy and help pages on 17 October 2026 and found no address, portal or email for law-enforcement requests.
What M-Pesa (Safaricom) says about legal process
- Legal process. M-Pesa terms (clause 16.1) authorise disclosure to law enforcement, investigative or regulatory authorities including the Kenya Police, Central Bank of Kenya, Kenya Anti-Corruption Commission, Kenya Revenue Authority or any AML authority; the data privacy statement says disclosure is made in response to a demand issued with the appropriate lawful mandate.
Sources
Contacts were read on M-Pesa (Safaricom)’s own pages and checked on 17 October 2026; companies change them, so confirm on the official page before serving process. This page is general information, not legal advice. See also: all online services, LERS portal guides and police data requests by country.