Mobile Wallet Fraud Help · Ethiopia

telebirr Fraud: How to Report It and Stop the Money

If you sent money to a scammer through telebirr, or money left your telebirr account without your permission, contact telebirr straight away and ask them to block the receiving account. Wallet money moves fast, so the first minutes matter most.

Do this first

Call telebirr’s official line below, or use help inside the official telebirr app. Never use a number from a text, a caller or a search result.
Give them the transaction ID, the amount, the time and the number or account you paid, and ask them to block it.
Change your PIN and password if anyone may know them. telebirr will never ask for your PIN or a one-time code.
Report it to the police too: see who handles cybercrime in Ethiopia, and keep screenshots of every message and payment.

Official telebirr fraud contacts

telebirr (Ethio telecom)

Mobile money

Call centre (free):127

Email: telebirr@ethionet.et

Source: telebirr (Ethio telecom) official page

Know this about Ethiopia

A reversal needs the receiver's consent. Safaricom Ethiopia says it will engage the other party and share an update within 12 hours, and a reversal is not possible if the receiver refuses or has already used the funds. Send Money, agent withdrawals, deposits and airtime transactions can be reversed.

If telebirr won’t help

National Bank of Ethiopia: Financial Consumer Protection

Unresolved complaints against banks, microfinance institutions and payment providers, including mobile money.

Complain to the provider first. If it is not resolved within 10 business days, use the online form on the page or call 6230.

Official website

Report it to the police too

Cybercrime agencies in Ethiopia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Ethiopia (2026).

Other wallets in Ethiopia

M-Pesa Ethiopia

These contacts were read on telebirr’s own website on 21 October 2026. If a number has changed, use the one in the official app and tell us. Banks and other providers in Ethiopia are in Bank Fraud Help: Ethiopia, and every wallet is in Mobile Wallet Fraud Help.