Ethiopia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 6 providers in Ethiopia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Ethiopia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Ethiopia
- A reversal needs the receiver's consent. Safaricom Ethiopia says it will engage the other party and share an update within 12 hours, and a reversal is not possible if the receiver refuses or has already used the funds. Send Money, agent withdrawals, deposits and airtime transactions can be reversed.
Bank and payment fraud lines
Commercial Bank of Ethiopia (CBE)
Bank- Contact centre:951
- From abroad:+251 113 000000
- From abroad:+251 113 000001
Email: custfraudmsg@cbe.com.et
Report phishing: custfraudmsg@cbe.com.et
Awash Bank
Bank- Contact centre (also for suspicious activity):8980(Daily 9am–11pm)
- Report suspicious activity:+251 11 557 3570
- Report suspicious activity:+251 11 557 0087
Email: soc@awashbank.com, contactcenter@awashbank.com
Report phishing: soc@awashbank.com
Bank of Abyssinia
Bank- Contact centre (free): suspicious messages and unauthorised transactions:8397
Dashen Bank
Bank- Customer care short code:6333
- Head office:+251 11 557 9124
- Head office:+251 11 465 3037
App or online: Complaint and feedback form on dashenbanksc.com
Email: info@dashenbanksc.com
telebirr (Ethio telecom)
Mobile money- Call centre (free):127
Email: telebirr@ethionet.et
M-Pesa Ethiopia (Safaricom Ethiopia)
Mobile money- Report a lost or stolen line or suspicious activity:733
Phone code: *733#: M-Pesa menu. To ask for a reversal of a wrong transfer, SMS the whole transaction message to 789.
App or online: In the M-PESA Safaricom app, open the transaction and tap Reverse transaction, then pick a reason such as wrong recipient. Or call 733 and choose Request a Reversal.
Wallet guides: M-Pesa Ethiopia fraud help, telebirr fraud help
If your bank won’t help
National Bank of Ethiopia: Financial Consumer Protection
Unresolved complaints against banks, microfinance institutions and payment providers, including mobile money.
Complain to the provider first. If it is not resolved within 10 business days, use the online form on the page or call 6230.
Official websiteYour rights
- National Bank of Ethiopia complaint rule. The National Bank of Ethiopia reviews a complaint only if the provider has not resolved it within 10 business days. Source
- telebirr complaint handling. telebirr's terms say complaints are resolved within 3 days at most. Unresolved disputes can be taken to the National Bank of Ethiopia. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Ethiopia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Ethiopia (2026).
Every number on this page was read on the provider’s or regulator’s own website on 21 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.