How to Fix the Grok ‘User Exceeds Storage Allowance’ Error

Grok and xAI users often run into a common issue after heavy use across products like Grok Chat and Grok Imagine. When you try to upload a file — in a project or in chat — you may see an error like this:

{"code":8, "message":"User exceeds their storage allowance [WKE=file:storage-exhausted]", "details":[]}

What causes it

Grok provides roughly 1.07 GB of free storage per account. The error appears once that space fills up — usually from uploaded files accumulating over time. You can check your current usage in a couple of steps:

• Click your User Account (bottom-left) → Data controls
• Scroll down to Storage Usage to see how much space is occupied

How to fix it

1. Click the Manage tab, or go directly to grok.com/files.
2. Sort files by size (high to low) to find the largest ones.
3. Delete the files you no longer need.

Once you have cleared enough space, Grok will start functioning normally again.