Walmart: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Walmart? Here are the official ways to report it in 3 countries, read on Walmart’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Walmart will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Walmart app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Know this about Walmart
- Never pay anyone with Walmart gift cards: no real government agency or business asks for payment that way.
- Caller ID can be faked. Check any number against Walmart's official website before you trust it.
Walmart in United States
walmart.com- Customer service (1-800-WALMART):1-800-925-6278
- Walmart Gift Card scam reports:(888) 537-5503
Report a problem or scam: Unrecognised charge or order: use Chat with us on walmart.com and type 'Unauthorized Charges', then call your bank and reset your password. Also report scams to the FTC and IC3.
Report a seller or listing: Contact the seller from Account › Purchase History › View Details › Contact Seller. For counterfeit or suspicious sellers, use the Report Seller/Item Issue Form in Walmart Help.
Walmart Marketplace Promise: For items sold and shipped by a Marketplace seller. If the item hasn't arrived, the wrong item came, or a return isn't refunded, the seller gets 2 business days to fix it, then Walmart steps in. Claim Within 30 days of the last estimated delivery date.
Fake Walmart messages or sites: Forward fake Walmart emails as an attachment to OnlineAbuse@walmart.com. For fake texts, send a screenshot to the same address.
Forward phishing to: onlineabuse@walmart.com
- Walmart does not accept or send crypto in stores.
If Walmart won’t help:
- FTC ReportFraud (1-877-382-4357): Report a fake shop, an order that never arrived or a business that won't refund. Reports help the FTC build cases and spot patterns. To reverse a payment, contact your bank, card issuer or payment app first.
- State consumer protection offices (via USAGov): Find your state attorney general or consumer protection office for a complaint against a business or a scam. Pick your state or territory on the page.
- FBI Internet Crime Complaint Center (IC3): Report online fraud and scams to the FBI.
Walmart in Canada
walmart.ca- Customer Care:1-800-328-0402
Report a problem or scam: Report fraud to the Canadian Anti-Fraud Centre (1-888-495-8501). For order problems, use the Walmart.ca Help Centre or call Customer Care.
- No government body, police force or the CRA accepts gift cards as payment.
If Walmart won’t help:
- Canadian Anti-Fraud Centre / Report Cybercrime and Fraud (1-888-495-8501): Report a fake online shop or other fraud, as a victim or witness, even anonymously. The centre records reports and shares them with police; your local police investigate.
- Federal, provincial and territorial consumer affairs offices: Find your province or territory's consumer office, which handles complaints about a business. Contact the business first.
Walmart in Mexico
walmart.com.mx- Customer service (Walmart.com.mx and Walmart Supercenter):800 925 6278
- WhatsApp (Walmart Supercenter):55 5134 0054
Report a problem or scam: For an online order problem, call Walmart customer service and choose option 1 for purchases on the website.
Checked on Walmart’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.