E-commerce Fraud Help

Snapdeal: How to Report a Scam or Fraud

Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Snapdeal? Here are the official ways to report it in India, read on Snapdeal’s own help pages, plus the buyer-protection deadline and where to escalate.

Got a message with a link or email claiming to be Snapdeal? Check it with Website Check: we compare it with the real address and the numbers Snapdeal publishes, and can open the page for you.

Do this first

Stop all contact and payments. Snapdeal will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
Report it inside the official Snapdeal app or website (steps below), not through a link or number you were sent.
Snapdeal has no public customer-care phone number. Any number claiming to be Snapdeal support is a scam.
If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
Watch the buyer-protection deadline below: claims made late are usually refused.

Snapdeal in India

snapdeal.com

Report a problem or scam: Raise complaints through My Orders in the app or on the website.

Report a seller or listing: Email the Grievance Officer at grievanceofficer@snapdeal.com with your name and contact details, the link to the listing and why it is a problem.

Snapdeal 7 Days Easy Returns: Return or replace an item with its tags and packaging intact. Snapdeal arranges the courier pickup. Claim within 7 days of delivery.

Fake Snapdeal messages or sites: Snapdeal never asks for financial details or advance payments to release rewards, and its offers appear only on its website and app. Ignore calls, texts or emails about lucky-draw prizes.

Snapdeal publishes no call-centre helpline: complaints go through My Orders. Its website footer links to a WhatsApp help chat on 8130222868.

Official Snapdeal help page Snapdeal 7 Days Easy Returns terms

If Snapdeal won’t help:

Snapdeal Grievance Officer (Ritesh Verma): grievanceofficer@snapdeal.com, +91 92126 92126. Named in Snapdeal's Privacy Policy for personal-data complaints; its abuse policy uses the same email for objectionable listings. Not for order help (source)
National Consumer Helpline (NCH) (1915): Register a complaint against an online seller or shopping site; the helpline tries to settle it with the company before court. Toll-free 1915 from 8am to 8pm, or WhatsApp +91 8800001915.
National Cyber Crime Reporting Portal: Report online fraud, such as a fake shopping site or a payment scam, to the police.

Checked on Snapdeal’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.