Liverpool: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Liverpool? Here are the official ways to report it in Mexico, read on Liverpool’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Liverpool will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Liverpool app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Liverpool in Mexico
liverpool.com.mx- Customer service centre (CAT), also phone sales:55 5262 9999
- Customer service centre (CAT) from a mobile phone:*7171
Report a problem or scam: Call the customer service centre or email atencion@liverpool.com.mx with your order number.
Garantía Liverpool: Liverpool lets you exchange or return products in store or online. For large items, call the customer service centre to book a pickup.
Email: atencion@liverpool.com.mx
Checked on Liverpool’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.