E-commerce Fraud Help
Konga: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Konga? Here are the official ways to report it in Nigeria, read on Konga’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. Konga will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official Konga app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
Konga in Nigeria
konga.com- Customer support:0708 063 5700
- Customer support:0201 888 3435
Report a problem or scam: Call or email Konga customer support with your order number.
Email: help@konga.com
If Konga won’t help:
- FCCPC (Federal Competition and Consumer Protection Commission) (0805 600 2020): File and track a consumer complaint online. You need to sign up or log in with Google. FCCPC says redress takes from one to 45 days.
Checked on Konga’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.