JioMart: How to Report a Scam or Fraud
Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be JioMart? Here are the official ways to report it in India, read on JioMart’s own help pages, plus the buyer-protection deadline and where to escalate.
Do this first
- Stop all contact and payments. JioMart will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
- Report it inside the official JioMart app or website (steps below), not through a link or number you were sent.
- Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
- If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
- Watch the buyer-protection deadline below: claims made late are usually refused.
JioMart in India
jiomart.com- Customer support (toll free):1800 890 1222(8 am to 8 pm, every day)
Report a problem or scam: Contact customer support by phone, WhatsApp (70003 70003) or app chat, and keep your ticket number.
Report a seller or listing: Complain to customer support first. Report abuse on the platform or breaches of the terms to the Grievance Officer.
JioMart returns: Items with size or fit issues, or that arrive damaged, defective or wrong, can be returned under the category rules. If an order is marked delivered but you did not get it, tell support within 24 hours. Claim within 7 to 10 days of delivery, depending on the category.
Email: cs@jiomart.com
If JioMart won’t help:
- JioMart Grievance Officer (Chirdeep Gupta): grievanceofficer@jiomart.com. Use only after customer support has not resolved your complaint, and quote your support ticket number (source)
- National Consumer Helpline (NCH) (1915): Register a complaint against an online seller or shopping site; the helpline tries to settle it with the company before court. Toll-free 1915 from 8am to 8pm, or WhatsApp +91 8800001915.
- National Cyber Crime Reporting Portal: Report online fraud, such as a fake shopping site or a payment scam, to the police.
Checked on JioMart’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.