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E-commerce Fraud Help

Falabella: How to Report a Scam or Fraud

Scammed by a seller, charged for an order you didn’t place, or contacted by someone claiming to be Falabella? Here are the official ways to report it in 3 countries, read on Falabella’s own help pages, plus the buyer-protection deadline and where to escalate.

Got a message with a link or email claiming to be Falabella? Check it with Website Check: we compare it with the real address and the numbers Falabella publishes, and can open the page for you.

Do this first

  1. Stop all contact and payments. Falabella will never ask you to pay outside its own checkout, share a one-time code or install a remote-access app.
  2. Report it inside the official Falabella app or website (steps below), not through a link or number you were sent.
  3. Only call the numbers below. Numbers found on Google, social media or in a message are often fake.
  4. If you paid by card, bank transfer or a payment app, call your bank’s fraud line now: see Bank Fraud Help.
  5. Watch the buyer-protection deadline below: claims made late are usually refused.

Falabella in Chile

falabella.com/falabella-cl
  • Customer service:600 329 2002(Mon-Sat 09:00-19:00)
  • WhatsApp help:+56 9 2417 3100(Virtual assistant at any time; staff Mon-Sat 09:00-19:00)

Report a problem or scam: Contact customer service by phone or WhatsApp with your order number.

Report a seller or listing: Contact customer service with your order number.

Right of withdrawal and legal guarantee: Falabella has no separate buyer-protection programme. Your consumer-law rights apply, including the right to withdraw from a purchase and the legal guarantee.

Official Falabella help page Right of withdrawal and legal guarantee terms

Falabella in Colombia

falabella.com.co
  • Help, requests and complaints:+57 1 587 7776(Virtual assistant at any time; staff Mon-Sat 09:00-19:00)

Report a problem or scam: Fill in the complaints form (PQR) with your order number.

Report a seller or listing: Use the complaints form (PQR) with your order number.

Right of withdrawal and legal guarantee: Falabella has no separate buyer-protection programme. Your consumer-law rights apply, including the right to withdraw from a purchase and the legal guarantee.

  • If Falabella does not resolve your complaint, you can go to Colombia's consumer regulator, the SIC.
Official Falabella help page Right of withdrawal and legal guarantee terms

Falabella in Peru

falabella.com.pe

Report a problem or scam: Use the WhatsApp virtual assistant in the Falabella help centre, or file in the Libro de reclamaciones (official complaints book) linked in the site footer.

Report a seller or listing: Contact the help centre with your order number.

Right of withdrawal and legal guarantee: Falabella has no separate buyer-protection programme. Your consumer-law rights apply, including the right to withdraw from a purchase and the legal guarantee.

  • Falabella Peru's published phone and WhatsApp numbers are for buying by phone, not for complaints.
Official Falabella help page Right of withdrawal and legal guarantee terms

If Falabella won’t help:

  • Indecopi (224-7777): National consumer protection authority: complaints about a business. That number is for Lima. From other regions, call free on 0-800-4-4040.

Checked on Falabella’s own help pages on 5 October 2026. Platforms change their support routes, so if something has moved, use the help section in the official app and tell us. See every platform and country in E-commerce Fraud Help, and report the crime to the police via the cyber agencies directory.