Serbia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Serbia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Serbia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Serbia
- UniCredit and NLB Komercijalna phone lines are staffed only in business hours: outside those hours, block your card in the bank's app.
Bank and payment fraud lines
Banca Intesa Beograd
Bank- Payment card service: block card:+381 11 3010160(24/7)
- Contact centre:+381 11 3108888(Mon–Sat 8am–8pm)
Email: kontakt@bancaintesa.rs
NLB Komercijalna banka
Bank- Contact centre:+381 11 20 18 600(Mon–Fri 8am–8pm, Sat 9am–5pm)
Email: kontakt.centar@nlb.rs
UniCredit Bank Srbija
Bank- Contact centre (if your data may be compromised):+381 11 3777 888(Mon–Fri 8am–7pm)
Email: kontakt@unicreditbank.rs
Raiffeisen banka Srbija
Bank- Contact centre:+381 11 3202 100(24/7)
Email: info@raiffeisenbank.rs
AIK Banka
Bank- Contact centre (free in Serbia):0800 10 10 15(24/7)
- From abroad:+381 11 785 9999(24/7)
If your bank won’t help
National Bank of Serbia (NBS): complaints and mediation
Complaints about banks, payment service providers and e-money issuers. It also offers free mediation.
Complain to the bank first; it has 15 days to answer. If it does not reply or you are not satisfied, use the online form on the NBS site. The review is free and NBS replies within three months. NBS info centre: 0800 111 110.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Serbia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Serbia (2026).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.