Namibia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Namibia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Namibia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
FNB Namibia
Bank- Fraud line:+264 61 299 2222(24/7)
- Lost or damaged card:+264 61 299 2999
Standard Bank Namibia
Bank- Fraud and general enquiries:061 294 2126
- From abroad:+264 61 294 2126
- Customer contact centre (toll-free):92860
- WhatsApp (chatbot Tia):+264 81 162 0000
Bank Windhoek
Bank- Customer contact centre (report fraud):061 299 1200
Nedbank Namibia
Bank- Customer care / lost or stolen card:+264 81 959 2222
Not listed here
We could not confirm contact details on the official website of: MTC (mobile network; MTC Maris mobile money). Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Bank of Namibia: customer complaints
Mediates between banks and customers about banking products and services. Email complaints@bon.com.na, call +264 61 283 5143, or use the online form.
You must first lodge a formal complaint with your bank and wait at least three months without a resolution. Matters already in court are excluded. The Bank of Namibia acknowledges within 7 working days.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Namibia.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.