Lesotho: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Lesotho.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Lesotho.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Standard Lesotho Bank
Bank- Fraud line (report a new fraud):+266 8002 2221
- Customer care:+266 2221 2221
Email: lesothoccc@stanbic.com
Nedbank Lesotho
Bank- Lost or stolen card (toll-free from Vodacom):+266 800 55777
- Lost or stolen card (toll-free from Econet):+266 800 22072
- Customer care:+266 222 82100(Mon–Fri 8am–5pm, Sat 8am–12pm)
App or online: In the Money app: block a lost or stolen card instantly
FNB Lesotho
Bank- Fraud line (card fraud and disputes):+266 8002 2362(24/7)
- Card cancellations:+266 2224 1000
App or online: Use 'Report fraud' in the FNB Security Centre online
M-Pesa Lesotho (Vodacom Lesotho)
Mobile money- Vodacom customer care (free from Vodacom):114
Phone code: *200#: M-Pesa menu
Email: customer.care@vodacom.co.ls
EcoCash Lesotho (Econet Telecom Lesotho)
Mobile moneyPhone code: *128#: EcoCash menu
Email: escalations@etl.co.ls
Wallet guides: EcoCash Lesotho fraud help, M-Pesa Lesotho fraud help
If your bank won’t help
Central Bank of Lesotho: complaints
Complaints against licensed financial providers, including banks, that gave an unsatisfactory answer or did not resolve the complaint within 30 days.
Send a signed complaint letter with the provider's complaint reference number and reply to registry@centralbank.org.ls, or deliver it in person.
Official websiteLesotho Communications Authority (LCA)
Complaints about a mobile network that the operator did not resolve.
Call toll-free 101 or email complaints@lca.org.ls, with your complaint reference number.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Lesotho.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.