Ghana: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 5 providers in Ghana.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Ghana.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
GCB Bank
Bank- Hotline:0302 634 922
- Toll-free:0800 422 422
Email: customerservice@gcb.com.gh
Absa Bank Ghana
Bank- Contact centre:+233 30 242 9150(24/7)
- Toll-free (MTN and Telecel lines only):0800 222 333(24/7)
Stanbic Bank Ghana
Bank- Online fraud line (block your online banking):0800 020 600
- Customer contact centre:0302 815 789(24/7)
- Toll-free from MTN:18080
- Toll-free from Telecel:080010009
MTN MoMo Ghana
Mobile money- Customer care (toll-free):100
- Customer care:+233 24 430 0000
- WhatsApp:055 430 0000
Email: customercare.gh@mtn.com
Telecel Cash (Telecel Ghana, ex-Vodafone Cash)
Mobile money- Helpline:100
- Helpline:050 555 5111
- WhatsApp:050 100 0300
Email: info@telecel.com.gh
Wallet guides: MTN MoMo Ghana fraud help, Telecel Cash fraud help
Not listed here
We could not confirm contact details on the official website of: Ecobank Ghana. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Bank of Ghana: Complaints Office
Unresolved complaints against banks and other providers regulated by the Bank of Ghana, including mobile money.
Complain to the provider first. Then call or WhatsApp 0593974486, or email complaints.office@bog.gov.gh.
Official websiteYour rights
- BoG Consumer Recourse Mechanism (2017). Providers must not charge you for handling a complaint. They must acknowledge it within 5 days and decide within 20 working days (extendable by 10), or refer it to the Bank of Ghana. Source
Report it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Ghana lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Ghana (and Get Your Money Back).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.