Bolivia: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 3 providers in Bolivia.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Bolivia.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Bank and payment fraud lines
Banco Unión S.A.
Bank- Call centre:800 10 2872(24/7)
App or online: UNImóvil app: block or manage your cards.
Email: contacto@bancounion.com.bo
Banco Nacional de Bolivia (BNB)
Bank- Fraud, compromised passwords, card blocking:7878 7272
- Toll-free:800 17 7272
- Card blocking (ATC, toll-free):800-10-3060
Email: bnb-soporte@bnb.com.bo
Banco BISA
Bank- Call centre:508-500-15(24/7)
- Free line:800 10 5555(Office hours)
- WhatsApp:670 00053
App or online: e-BISA+: log in and choose 'Gestionar' to control your debit card (international and online use).
Email: bisaresponde@grupobisa.com
Not listed here
We could not confirm contact details on the official website of: Banco Mercantil Santa Cruz, Banco Ganadero. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
ASFI (Autoridad de Supervisión del Sistema Financiero): Defensoría del Consumidor Financiero
Register and track a complaint against a supervised bank or financial institution.
Online form, toll-free 800 103 103, (591-2) 2174444 or 2431919, or email asfi@asfi.gob.bo. Each bank also has its own complaint desk ('Punto de Reclamo').
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Bolivia.
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.