Sonali Bank PLC Fraud: How to Report It and Stop the Money
If money left your Sonali Bank PLC account without your permission, or you paid a scammer, contact Sonali Bank PLC straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Sonali Bank PLC’s official line below, or use help inside the official Sonali Bank PLC app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Sonali Bank PLC will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Bangladesh, and keep screenshots of every message and payment.
Official Sonali Bank PLC fraud contacts
Sonali Bank PLC
Bank- IT and card support hotline:16639
- IT and card support (full number):+8809610016639
If Sonali Bank PLC won’t help
Bangladesh Bank Customers' Interests Protection Centre (CIPC)
Complaints against banks, finance companies and mobile financial services such as bKash and Nagad that they did not resolve.
First complain to your branch or provider, then to its head-office complaint cell. If still unresolved, send CIPC a description, a copy of the provider's reply and supporting documents: hotline 16236 (office hours on working days) or bb.cipc@bb.org.bd. Anonymous or unsigned complaints are not accepted.
Official websiteBTRC (telecom regulator)
Complaints about mobile and other telecom operators' voice and data services that the operator did not resolve.
Complain to your operator first: the BTRC online form asks whether the operator was informed, the date and any ticket number. BTRC also runs a complaints call centre on 100.
Official websiteReport it to the police too
Cybercrime agencies in Bangladesh lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Bangladesh (and Get Your Money Back).
Common questions about Sonali Bank PLC fraud
- What is the Sonali Bank PLC fraud helpline number?
- Sonali Bank PLC lists these numbers on its own website: IT and card support hotline: 16639; IT and card support (full number): +8809610016639. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Sonali Bank PLC?
- Call Sonali Bank PLC's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Sonali Bank PLC will not help or refund me?
- In Bangladesh you can complain to Bangladesh Bank Customers' Interests Protection Centre (CIPC), BTRC (telecom regulator). Details of what each one handles are on this page.
Other providers in Bangladesh
These contacts were read on Sonali Bank PLC’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Sonali Bank PLC and cannot recover money. All Bangladesh providers are in Bank Fraud Help: Bangladesh.