Argentina: How to Report Bank Fraud
If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money. Below are the official fraud and card lines for 4 providers in Argentina.
Do this first
- Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
- Block your card or freeze your account in the app if you can, and change your online banking password.
- Ask the bank for a reference number, and write down the time you reported it.
- Report it to the police as well: see who handles cybercrime in Argentina.
- Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.
Know this about Argentina
- Mercado Pago publishes no phone helpline: report problems only through the app or its website.
- A complaint to the central bank does not guarantee a refund: its fraud-complaint page sets no refund obligation for banks.
Bank and payment fraud lines
Banco Galicia
Bank- Fonobanco (whole country):0810-444-6500(24/7)
- Fonobanco (toll-free):0800-888-4254(24/7)
BBVA Argentina
Bank- Línea BBVA:0800 333 0303(Mon–Fri 7:30am–9pm)
- From abroad:+54 11 4346 4800
App or online: On BBVA's customer service page, use the 'urgent help' section for fraud and password problems.
Banco Macro
Bank- Fraud and emergencies (individuals):0810 555-2355(Mon–Fri 7am–8pm; weekends and holidays 9am–5pm)
- Fraud and emergencies (Selecta customers):0810 555-7353(Mon–Fri 7am–8pm; weekends and holidays 9am–5pm)
- Fraud and emergencies (businesses):0810 555-2112(Mon–Fri 7am–8pm; weekends and holidays 9am–5pm)
App or online: Online banking: Más › Reclamos y pedidos › Reclamos.
Mercado Pago
Mobile moneyApp or online: In the app or on Mercado Pago's security page, choose 'Tengo un problema de seguridad' (I have a security problem).
Wallet guides: Mercado Pago fraud help
Not listed here
We could not confirm contact details on the official website of: Banco de la Nacion Argentina, Banco Santander Argentina. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.
If your bank won’t help
Banco Central de la República Argentina (BCRA): fraud or scam complaint
Complaint to the central bank about fraud or unrecognised transactions involving a regulated bank, card issuer or payment provider.
First make a formal complaint to the bank or provider and keep the claim number. After at least 10 business days, submit the online form with the claim number, a copy of the claim and any reply, both sides of your DNI, and the dates, amounts and channels involved.
Official websiteDirección Nacional de Defensa del Consumidor
Consumer-protection complaint against a bank or payment provider, including when the central bank route does not resolve your case.
Free line 0800-666-1518, WhatsApp (54-11) 3910-1010, or email consultas@consumidor.gob.ar.
Official websiteReport it to the police too
Banks often ask for a police report before they investigate. Cybercrime agencies in Argentina lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Argentina (and Get Your Money Back).
Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.